Exceptional customer service.
Thought for the day…” Two things define you – your patience when you have nothing and your attitude when you have everything”.
” Success is when preparation meets opportunity”.
So often today customer service is lacking or has gone totally (take the airlines for example, where customer service is often a thing of the past). So when you encounter great customer service now, it is noteworthy. Recently I met not just good customer service, but EXCEPTIONAL customer service. I forgot the battery charger for my camera (easy to d0), and contacted a photo shop in Christchurch, New Zealand to order a replacement one. Received an email back to say that it was out of stock, but here is where things got interesting. After explaining to the shop that I did not have a charger and could not take photos, the shop offered to recharge my batteries if I posted them up to them (I am about 480 km away) and that they would post them back. Not only that, but one of the employees of the shop who was planning a trip to Wanaka, New Zealand (where I am) offered to bring a charger down with him to recharge the batteries for my camera. Not only is this customer service, but it is EXCEPTIONAL customer service. Just goes to show that there are some retailers who deserve trade. So if you are in New Zealand then Photo & Video in Merivale, Christchurch are well worth dealing with. http://www.photo.co.nz It is so good to encounter customer service like this, and it restores faith in conventional retailers again. Guess who I will be using in future for my orders? !!!
The shopping area of Insadong in the Korean capital, Seoul for the photo today and some unusual colour…….
ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.