Jeritilley www.qualitysparesort.com

Go Pro 4 Black – unhappy experience

Thought for the day…” Genius is 1 % inspiration and 99 % perspiration”.

“You miss 100% of the shots that you do not take”.

They say that hindsight is always 20/20, and with hindsight I would not have bought the GoPro Hero 4 Black.    There are lots of brilliant videos on Youtube and the net made by GoPro cameras, but I guess that the new GoPro Hero 4 Black is not going to be producing so many of them.

I purchased the latest version of the camera recently, but was dismayed to find that it has a problem.   Not just a problem but a serious one.   After a short time, it gets hot and cuts out automatically (to save further damage to itself).   The user manual warns you about this, and I have now read a good number of reports on the internet about problems caused by overheating.   And of course, the plastic case that you use most of the time just makes matters worse, as it stops airflow around the camera, resulting in an even hotter camera.  So GoPro have produced an action camera that does record in 4K (as the advertising says) but a camera that gets so hot that it cuts out after a few minutes recording.

An email to customer services at GoPro got a useless reply, which just restated what the user manual said.    GoPro are suggesting that users take short video clips, and then let the camera cool down between filming.  Hardly practical if you are doing action sports, as you cannot really pause your action sport for a couple of minutes just to let the camera cool !!   That is a guarantee that the action moment will be missed.

But what is sad is that GoPro know of the problem, (even describing it in the user manual) and must be aware of all the complaints on the internet about it.   That said, it seems that the GoPro 4 SILVER is fine, and works well, just that the top of the range Hero 4 BLACK has the overheating issue.

What would I do now if I was running the GoPro company?    Admit that the units have a serious problem and recall them and offer a full refund.  Customers can forgive a lot if they see that a company is trying.  Mistakes do happen, but to keep selling items with a known problem is just not on.   Probably bad for business in the long-term too, as selling a product with a known fault is not going to encourage loyalty or improve your company image.

So I will send more emails to GoPro in the hope that they will do the honourable thing and offer a full refund.  I do not intend to limit my action sports to just a few minutes !!

No problems with the Fuji X-E1 camera, which continues to produce fantastic still photos (with no overheating problems!!).   Two examples below to show how good the camera is.   First photo was taken recently in Pembroke (Wanaka), New Zealand.

wordpress-lakefront-final

And another photo from the archives…early morning in autumn in the hills of Norway…..another Fuji X-E1 photo….

LOW-RES-NOR-Geilo-lake-4

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

http://www.qualitysparesort.com                    http://www.qualityresortnorefjell.com

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