Idiot of the Week award goes to……GoPro Customer Service
Thought for the day…” Feed the mind a positive seed in the morning and harvest the reward all day”.
” Failure is just success postponed”.
Idiot of the week award goes to GoPro customer ‘service’. I am not sure if ‘service’ is the word that should be used here, I can think of some alternative words that are more appropriate. The story so far……bought a new GoPro Hero 4 Black only to find that it gets hot whilst filming in 4K then cuts off to save itself from burning out. Not very convenient if you are trying to film action, as you can bet that the camera will have cut out just before the exciting part of the action.
The GoPro Hero 4 Black user manual warns you about the issue, and advises you to stop filming and let the camera cool down. Again, not very practical if you are in the middle of an action sport. Lots of emails to/from GoPro customer ‘service’ but they are now trying to deny the problem, even though their very own user manual, written by GoPro themselves, describes the issue. The latest reply from GoPro customer ‘service’ (there is that word again), really takes the biscuit…..
“I apologize if our manual guide mislead you, that was certainly not our intention , anyway i would like to explain you that TEMPERATURE ICON is not a bug or a issue, like in most part of electronic devices or cars for instance this icon is present with the only intention of alerting the user the camera becomes too hot and needs to cool down.
I imagine if you were driving trough the desert on your car and the temperature icon come up you wouldn’t for sure ask for a refund of the vehicle, same thing apply s to our camera, Your camera was designed to identify conditions of overheating and is designed to respond accordingly.” (quote end)
Well I can tell GoPro that if I bought a new car which was designed for the desert, and it stopped working in the desert after only a few minutes due to overheating, then I most certainly WOULD ask for a refund. Remember that this is a brand new ‘action’ camera which was sold as a camera that would record in 4K. Indeed it does record in 4K, but only until it gets hot and cuts out. So the people at GoPro are still trying to deny what THEY wrote in their own user manual. My retailer has been fantastic about this matter, and I feel sorry for them, as they are caught in the middle of this whole mess. It is not their fault that the NEW GoPro Hero4 Black is bugged with this issue. The real fault lies with GoPro, whose customer ‘service’ are real idiots for trying to deny the situation. They were the ones who described the issue in the user manual, and so were aware of it from the start. So it becomes rather stupid for them to now try and deny the issue, even though it is written in black and white. And the people at GoPro are either ignoring or are deliberately not acknowledging the other postings on the internet. People have been testing this camera with infra-red cameras to record the overheating. Same issue there too.
Yes GoPro customer support, I most certainly WOULD ask for a full refund on a NEW car that stopped working after only a few minutes, especially if that car was sold as a desert car. Same with your camera, which turned out to be a useless piece of kit that I have lost money on. Customers can forgive a lot IF they see that a company is trying, but not if that company is being like an ostrich, burying its head in the sand.
and another photo from the archives….The Bosphorus and city centre, Istanbul, Turkey…..
ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.