Jeritilley A picture is worth a thousand words..

airline complaints

The Worm Has Turned.

Thought for the day…”If moderation is a fault, then indifference is a crime.”

“Power is like being a lady… if you have to tell people you are, you aren’t.” (Margaret Thatcher).

When I was 16 years old, I would always shop around for the cheapest (as students do), with little thought for quality or service.   But now it is the opposite.    I cannot understand why Ryanair (which is so often on the internet or newspapers for cancelling flights or upsetting passengers) is still in business.   There are so many people who will automatically go for the cheapest airline ticket, with no thought about quality or service.   Ryanair can upset thousands of passengers, yet still makes large profits.  When an airline upsets me (and many have) then they lose my business for good.  I vote with my feet.   Plenty of airlines out there, and those that mistreat passengers do not deserve business.  But why do people keep flying with Ryanair?    Cheap is not always good.    Service costs money to provide, but by paying more, you can often avoid problems.    Airlines such as Singapore Airlines are not the cheapest, but the service levels and reliability (and inflight experience) are FAR better.  If more people voted with their feet then average service levels would go up, as airlines such as Ryanair and Air Asia would be out of business.  Same thing with the airlines who are now putting 10 across seats into their Boeing 777 aircraft.  If more people refused to fly on these cramped aircraft then the airlines would be forced to go back to 9 across.  But too many people want the CHEAPEST.   But some of us are saying no, and are voting with our feet/money.

A photo from Aruba, in the Southern Caribbean for the photo today..

and another photo from the archives…beautiful coastline around Antigua, Caribbean……

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jeritilley@hotmail.com

RESPECT, CONSIDERATION & FAIRNESS

 

 

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Worse service on the airlines, and more to come

Thought for the day…”The envious man grows lean at the success of his neighbour.”

“Hope is such a bait, it covers any hook.”

It is amazing that so many people are still choosing to fly with airlines, as a new round of cuts in services are leaked in the press.  The Hong Kong based  Cathay Pacific Airlines has announced that it too will follow the trend and squeeze in 10 across seating on its Boeing 777 services (the aircraft was designed for 9 across, so the change to 10 across will mean even less shoulder room).  There is also talk about going to 11 across onboard the A380, with the same result, less shoulder room for passengers.  And following on from that announcement, it seems that the Lufthansa group will move towards a ‘buy on board’ system for food.   It is being trialed at the moment, and apparently SWISS airlines (part of the Lufthansa group) are also going to trial a buy on board system.    Here is an example of one of the ‘meals’ that was served on a Lufthansa flight not long ago…about 100g of cheese and bread.   No plate, no meat and no other food.

So even before they start charging for food onboard, then they had almost cut out the included ‘meals’.  Earlier there was the news that British Airways were going to reduce the seating pitch onboard, meaning that their passengers would have LESS leg room than those on Ryanair.    And Lufthansa have also followed the trend by squeezing in more passengers on their new Airbus A320 NEO aircraft.   They have also removed one of the toilets (to fit in more seats) and made the remaining toilet even smaller.   Less leg room, less shoulder room and now even less food onboard.     The airlines mileage/frequent flyer programmes have been devalued so much that they are now virtually worthless, so the question is, is there any point now to choose one of the original airlines over the budget alternatives? Seems not.   You often have to pay for checked-in baggage, advance seat selection and a higher basic ticket price on thee traditional airlines anyway.    So why choose them?????

In most other businesses, giving a poorer service would usually drive people away, but it seems that the airlines are an exception.   Poorer service now, but still increasing numbers of people wanting to fly.  One thing is sure, the airlines that have increased the seating to 10 across on their 777s will not be seeing me onboard.   The limit has been passed.  Economy class has become a test of endurance, and is far from a pleasure now.

Staying with the theme of aviation, a photo that is now history, an AirNewZealand 747, seen here at Brisbane airport in Australia in 2004

and another photo from the archives….a local man in Southern Oman….

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jeritilley@hotmail.com

RESPECT, CONSIDERATION, FAIRNESS.


Two from the opposite ends of Norway

Thought for the day…..”If you cannot do great things then do small things in a great way”

“Difficult roads often lead to beautiful destinations”.

So the crazy ‘security’ people in the good old USA have now decided that the humble Kindle e-book reader cannot be taken onboard flights from certain countries, nor a laptop, digital camera or tablet.   Yet people flying from some other countries CAN take the exact same items.    Just another sign of how stupid the USA has become.    And I am even more surprised that the travelling public in the USA is putting up with more and more of this nonsense.  Nothing to do with security, just a way for the Department of Homeland ‘Security’  to exercise even more control over people, without making flying any safer.    Even Australia is now making the use of the naked body scanners compulsory, with no opt-out option,  yet another intrusion into personal privacy and personal rights.     Based on these stupid, groundless ‘security’ procedures ( security scam would be another way to describe it)  then I will continue to avoid the USA, UK and Australia.    Airport procedures now are beyond reasonable.

A photo of the west Norwegian city of Bergen, taken from Mt. Floyen in perfect light.  Again great colours from the Fuji camera, taken as a jpeg.

and another photo….the fishing town of Vardo, Norway.    This is the easternmost town in Norway, and actually lies further East then Istanbul or Kiev !!  One of the town’s slogans is ‘Eternal light, Eternal Night’,  which is a reference to the 24 hours of constant daylight during summer, and the 24 hours of constant darkness during Winter.    The Russian border is only a few km away across the bay.

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jeritilley@hotmail.com

RESPECT, FAIRNESS, CONSIDERATION


Crazy security checks…..

Thought for the day…..”Actions and consquences are a packaged deal”

” Life is a one-time offer.   Use it well”.

Travel has just got easier for me.     The USA, as usual paranoid about security has introduced rules which stop TOURISTS like me from getting the ESTA electronic visas.    If you have visited any of the countries on the USA list, then you are now ineligible for the ESTA visa.   This also means that you cannot transit the USA.     The American government cannot get it into their heads that there are TOURISTS who visit countries like Iran, Iraq and Sudan to learn more about the culture and life there.   But paranoid American officials now consider TOURISTS like these as a security risk.   So it is an easy decision for me, no more visits to the USA.  I will take my TOURIST dollars/euros/dirhams somewhere else.

And now I see that Australia is also becoming much like the USA.   Now at international airports in Australia, they have made the body scanner machines compulsory.   Of course they are saying that there is no danger to the public, but officials also said the same thing with the original body scanner X-Ray machines, until it was discovered that there WERE health dangers with the scanners.   So when they tell me that there is no danger (officials also said the same thing after the Chernobyl nuclear accident) then I do not believe them.   So I will not be compulsorily irradiated because I am innocent.    So now I will be avoiding Australia as well, including in transit.   And apparently, Australia wants to start trials of facial recognition technology at gateway airports to avoid the need for passports.    How much more big-brother is coming???       So two countries on the off list (USA & Australia).   Makes planning the next trip easier.   Their loss, my money will go to other countries.    And is it not about time that these stupid rules about liquids are abolished???    Since when has a 200ml tube of tooth paste or shampoo been dangerous??

And why do they make the pilots go through security checks as well?   Are they afraid that the pilot might get control of the aircraft??   Has no airport official ever seen the STUPIDITY of making pilots (who have full control of the aircraft) go through a security check?   I watched one pilot at Brisbane airport recently having to remove his mobile phone from his pocket to go through security again.  Yet no official has ever questioned the logic of such a stupid procedure.

Having been attacked and robbed recently by a bandit with a bushknife (see the previous post) I was searching around for a new Fuji camera.  I was amazed to see on a website with sample images from a Fuji camera, and advertisement for stab-proof jackets (see the screenshot below).   Either my internet is being monitored, or it was an amazing coincidence….

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and a photo from the now-stolen camera…..again great sharpness and colours from Fuji…..

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jeritilley@hotmail.com


Overloaded, inconsiderate airline passengers.

Thought for the day….”Without dreams there is nothing to love.  And without love, there is nothing worth dreaming about.”

Just had a domestic flight in Norway (on Norwegian airline) and once again, there was absolutely NO control over the number of carry-on bags that people were taking onboard, nor was there any control over the size of these bags.  It seems to be the rule now that if you can drag them (plural, as many people seem to be taking more than one bag now) then that is ok.     And even if the bags are too heavy for the people to lift then they are expecting the cabin crews to lift these overweight bags for them.    Not only that, but again today, inconsiderate people were trying to ram my bag with the force equivalent to a garbage compactor until their oversized bags would fit.    Why are airlines not enforcing the carry-on rules like they used to??    And with the new, higher density aircraft now (more seats squeezed in, but the same amount of lockers for baggage) then this problem will only get worse.   Airlines that charge for check-in (hold) luggage are also making the problem worse, as now more people will try and drag 2 or 3 pieces of luggage onboard.  But the word is consideration, something that was missing with a lot of the Norwegian passengers onboard DY761 today, and respect for other people’s property.

Some New Zealand humour….a sign outside a pub in Picton, New Zealand.

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and another photo from the archives…..the national airline of Portugal arriving in Funchal, Madeira.

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jeritilley@hotmail.com


The airlines go even lower – more economy class cutbacks.

Thought for the day….” Never reach out your hand unless you’re willing to extend an arm”

” Laughter is the sun that drives winter from the human face”

Airlines again.   So often, things that originate in the USA slowly trickle their way to the rest of the world.  Already the major airlines in Europe are beginning to charge for check-in baggage, and at least one budget airline (Wizzair) is even charging for carry-on baggage.   Meals, which used to be included in airfares, are often becoming buy-on-board.    Lufthansa’s new Airbus A320neos will have LESS legroom than Ryanair.    Like Ryanair, Lufthansa is now charging for check in baggage, something that is now becoming standard amongst airlines.    Now the news is coming from the USA that United Airlines is going even further.   They are introducing a new even more economy ticket.   As well as not having the usual benefits (things like being able to pre-reserve a seat), passengers travelling on the cheapest tickets will now not be allowed to use the overhead luggage bins, and they will only be allowed to store small bags under their seats.   No doubt that this idea will spread from the USA, as airlines will see it as another way to devalue economy class even more.    And spare a thought for the cabin crews, who will now have to police who is putting baggage in the overhead luggage bins, surely a nightmare for them.    So economy passengers will be squeezed in even more (Lufthansa) then will not be able to pre-reserve seats, then will have to pay for previously free meals, will not earn air miles, and if the United Airlines move spreads, will be forbidden from putting bags in the overhead bins.

Years ago, people mocked Ryanair when it suggested making passengers pay to use the toilets onboard.  The way that things are going with the airlines, then those days might not be so far away.

Time for another portrait photo from the collection.   Originally a colour photo, the picture works so well in Black & White.   Great, neutral expression on the woman’s face, and perfect natural lighting.  The quality of the Fuji glass is clear in this photo.

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and another photo from the archives….

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Squeeze more in – more cuts in standards at the airlines.

Thought for the day…”The secret of getting ahead is getting started”

“Some people are like clouds.  When they go away, it is a brighter day”.

Back on one of my favourite topics..airlines.  I see in the news that British Airways (BA) have become the latest airline to increase the number of seats in its aircraft.  The Boeing 777 will go to 10-across seating (currently 9) and the total number of seats will go up from 280 to 332.  The Airbus A320 will have more seats, up from 168 today to 180, and the Airbus A321 will go from 205 today to a new high of 218 seats.    So BA has also chosen 10 across seating for the 777.  And to make matters even worse, they are removing 2 or 3 toilets from economy class as well.  More passengers but fewer toilets.   Since SWISS airlines also introduced 10-across seating on the 777s, then I have avoided them, as the reports online about airlines who use 10 across seating have been far from positive.    Not only are passengers being squeezed width-wise, but also leg-wise as well.   Lufthansa’s new Airbus aircraft will actually have LESS leg room than Ryanair, and again the intial reports from passengers have been negative. And more of the legacy airlines are introducing charges for food onboard (eg. BA from January) as well as charges for checked-in baggage.    All this begs the question, why pay more to fly with the legacy airlines when the service levels are less?

Today’s photo comes from northern Norway.  Honningsvag in wonderful autumn light…..

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and another photo from the archives….landing at Funchal, Madeira……

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Thought for the day….”Winning is not everything, but it beats anything in second place”.

“Some people are alive only because it is illegal to kill them”

Part of the thrill of travelling is in the planning.   Several years ago, a collection of airlines offered a fantastic ticket called the ‘Navigator Ticket’.    You were given a large, fold-out map of the world, with lots of airline routings marked out in different colours (representing the different airlines), and you were free to map out and plan your own route.  Rules were simple, you could make unlimited stopovers provided that you kept going in the same direction (ie eastwards or westwards).   You were allowed to backtrack if the routes needed it, but basically you could plan a route with as many zig-zags as you could manage.   Such fun to plan a trip and work out an exotic route.  Then the final excitement. was when the ticket arrived in the post.   In those days, airline tickets were messy, carbon paper affairs, but it was great to receive though the post, a stapled bundle of carbon paper tickets.    Sadly the navigator ticket is no more.

Fast forward to today, with buying an airline ticket a frustrating challenge.  Fares seem to change at will, from day to day and at the whim of the airlines.    I will never understand why the same flight on the same aircraft can change price from day to day.    Buying a cheap air ticket now involves so much planning that surely a computer programme is needed for it.   Bring back the navigator ticket !!!

They say that the best camera is the one that you have with you at the time.   Up early for the sunrise near North Cape, at the top of Norway and at 71 degrees north.    Good to have the camera ready for this quick photo….just as the sun came over the horizon to start another day.

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and a photo from the streets of the Danish Capital, Copenhagen….

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How can they call this a meal?

Thought for the day….”Success seems to be largely a matter of hanging on when others have let go”

“Life is not a rehersal, it is the real thing”.

I get to fly a lot, and one of the things that I am noticing more and more are the cutbacks on the airlines.    I used to be a shareholder in Lufthansa, but I am happy that I am no longer one.   Today’s photo is of the ‘meal’ served on a recent Lufthansa flight.    It did come with tea or coffee though, although the small size of this ‘meal’ is quite incredible.   I wonder how Lufthansa can advertise this as a meal?    Not even served on a tray, and only half a sandwich.  Two pieces of bread and a piece of cheese.  That was the ‘meal’.    And, as usual, the coffee came in small cups (paper) which they only half fill.  Why??   Things like this, and the fact that the Lufthansa group are now charging for choosing a seat or checking in a bag, are just going to drive me to the budget airlines.    Before, there was an advantage to choosing one of the ‘legacy’ airlines.  Not now.    The news that seating onboard the new Lufthansa A321’s will be even closer than on Ryanair, and that the extra seats in the back of the aircraft will be windowless,  will also make people choose the cheaper airlines.  No point in paying more for less.    Certainly, the ‘meal’ from Lufthansa would not encourage me to pay extra again.   Luckily, we have a choice…….

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and another photo from the archives…..time for a snooze in Tallinn, Estonia.

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More depressing news from New Zealand

Thought for the day…”If things do not go right, go left”

“Success – keeping your mind awake and your desire asleep”

More depressing news from New Zealand….even more flights and even bigger aircraft.   As well as increased numbers of flights from the USA and also from China, Emirates airline has announced that it is putting a 4th Airbus A380 on the route to Auckland.    This will mean that there will be 4 A380s at Auckland at the same time in addition to another A380 from Singapore Airlines.  Whilst the tourist board in NZ may be congratulating themselves on record numbers of visitors, the country just cannot cope with ever-increasing numbers.   The country has a population of just over 4.6 million people, but now receives over 3.3 million tourists, many of whom want to see the same few places.   The last 2 summers have seen accommodation fully booked, and tourists having to sleep in cars due to the lack of accommodation.  Buses and flights have been fully booked, and it has even become necessary to reserve some mountain huts ahead.    Queenstown (known as the adventure capital of the world), with a population of around 22 000 people, is now receiving over 2 MILLION tourists a year.  You can imagine what the town centre is like there in high summer.   But the tourist board keeps encouraging more and more flights, thinking that more and more tourists are good for the economy.  Yet the very nature and beauty that these tourists are attracted to is fast becoming destroyed (there have been attempts to build a monorail in one of the national parks already).

Some of the popular walking tracks (such as the Abel Tasman coastal track and the Tongariro Crossing) are now so crowded that they are considering giving people starting times for the walks, in an attempt to spread the crowds out.    Clean and green New Zealand it once was.  Now it is crowded and busy NZ.   So the news that the airlines are putting on even more flights to cope with this demand is hardly surprising, yet nobody in government has had the courage to stand up and say that there is a limit to how many tourists that NZ can accept.   It seems that every month that a new record for tourist arrivals is being reached (China is the big growth area for incoming tourists), with no sign of it easing up.    So when those millions of tourists do finally arrive in NZ, then the fun and games trying to find accommodation, rental cars and domestic flights begins.    Those politicians who think that unlimited numbers of tourists are good for the NZ economy should take a trip (assuming that they can get a seat on a flight or bus) to Queenstown or Milford Sound in summer and see just what sort of effect the millions of tourists are having.    Start queueing now !!!

Early morning in Geilo, Norway for the photo today….great colours from the Fuji camera together with clear air helped make this such a good photo.  The early morning mist had almost burnt off when the photo was taken.

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and another photo from the archives…two tourists admire Lake Wanaka, Pembroke Wanaka on the South Island of New Zealand. Two tourists managed to creep into this photo even !!

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