Jeritilley A picture is worth a thousand words..

Posts tagged “Air France

Never again Air France/KLM – Not the Quality Spa Resort Hotel, Norefjell.

Thought for the day….” Have you ever thought that the word ‘politics’  comes from the Latin word ‘poli’ meaning ‘many’ and tics, which are blood sucking creatures?”

“Why does round pizza come in a square box?”.

Another airline on the ‘no-fly’ list, or rather, the AirFrance/KLM group.    I cancelled some flights with them about 2 years ago, and whilst I knew that the ticket was non-refundable, the taxes were (because they had not been incurred).  Yet try getting these unused taxes back from Air France (who are collecting the taxes in advance in anticipation that they will become payable WHEN you make the flights).     Lots of useless replies from their so-called Customer Service, many unanswered emails and also wrong answers from them when they did reply.  The matter dragged on and on, and eventually, a partial refund of the taxes was received, but even then AF took out an extra administration fee.

It should not be a difficult and frustrating matter to get unused taxes refunded, but with the KLM/AF group then it is.    The poor customer ‘service’ from AF, their frequent wrong answers, and also their use of  no reply email addresses just made the whole matter so frustrating.    Life is too short to have problems like these, so based on my experience of AF/KLM ‘customer service’ then I will not be making any more bookings with them.   Better to avoid problems in future, and I do not want another exercise in frustration, which is what dealing with AF/KLM turned out to be.    And any airline that sends out emails to which you cannot reply should be avoided.   Lesson learned !!  Good customer service is important, except, apparently at AF/KLM.     So by sending out emails that you cannot reply to, and by making the whole business of getting a refund of unused taxes so frustrating then they have lost all future custom.    Why send out emails that you cannot reply to, especially when those emails come from the CUSTOMER SERVICE department?     And why mess people around when refunding unused taxes should be quick an easy??   AF/KLM will not be seeing me onboard again.

An abstract photo today for a change.    Some beachside railings on a promenade taken from an unusual angle, and then cropped to make it a little more unusual.   See what you think.

web-version-promenade

 

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

http://www.qualitysparesort.com                         http://www.qualityresortnorefjell.com             http://www.norefjellspa.com

 

Advertisements

New, looking old – Not the Quality Spa Resort Hotel, Norefjell.

Thought for the day….” Better to be a star rather than a spark.  Sparks are for the moment, stars are for the future”.

“Talent is the key to success, but you have to find the door”.

Update on the story about the refund from Air France.    I cancelled an air ticket with AF, and understood that the actual ticket was not refundable, as the conditions stated, but asked Air France to refund the taxes.  Things like departure taxes had not been incurred, as I had not travelled, so I expected a refund of these.  After many many emails to Air France, and to some very unhelpful customer ‘service’ departments, then finally I got a refund, minus a 20 euro ‘administration fee’.  Still very unhappy with Air France because I had to write so many emails to them, but at least I have got most of the taxes back.   So the moral of this story is that even if the airline says no in the beginning, then keep on at them as they ARE supposed to refund the taxes.

A new photo made to look old for today’s picture.  The shot comes from the museum at Ballarat in Australia, and started off as a colour photo, then was converted to black & white and finally was given the sepia touch to make it look old.    It was just a matter of waiting for the tourists to disappear out of the scene then an easy job to capture this scene, which could be from the 1800s but is actually quite recent.

LOW-RES-Ballarat


More colour, new apartments Oslo – Not the Quality Spa Resort Hotel, Norefjell

Thought for the day….”  A fool and his money are soon elected”                     ”  Money often costs too much”

21st century.  Some companies have still not accepted this fact.  Far too many companies are not making it clear how to contact them using email.  There are so many websites where email addresses are either hidden or else are just not there.  Try contacting a customer service department directly at an airline.   Air France/KLM for example, seem to make it near impossible to get hold of their customer service department, and even when you do, they do not want to help.   Other companies hide their email addresses, making contact difficult.   Very easy when you want to pay or buy something, but when you have a query or want to get a refund, then it is a very different story.    Just been trying to contact AVIS to cancel a car reservation, but have spent a lot of time trying to find their email address.    Lesson learnt for next time !

Proving how bright colours can improve a modern building, here is a photo of some new apartments in Oslo.   The effect of the bright colours in breaking up standard concrete and glass apartments is wonderful, and the warm shades catch the attention of passers-by.  This was one of a series of shots, just waiting to get a passer by in the right position to finish off the photo, as here.

low-res-oslo-Aker-Bryga-colour

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

http://www.qualitysparesort.com           http://www.norefjellspa.com                       http://www.qualityresortnorefjell.com


Desperation in El Salvador – Not the Quality Spa Resort Hotel, Norefjell.

Thought for the day…” A good idea without action is as pointless as a spear without a tip”.

”  The hardest part of getting to the top is getting through the people at the bottom”.

How stupid is this.   I am still trying to get a full refund from Air France (not a good airline), and after sending yet another email to them, I received the following reply-

“Thank you for your Email alerting us to the problem you have been having with your refund .For further investigation , I would like to advise you to contact our Customer Care Department directly.

Sorry for any inconvenience caused, but there is no direct Email addresse to contact the Customer Relations Department .”

How stupid is it that Air France claim that their Customer Care (and there is a misnomer if ever there was one) do not have an email address.  They even answered my email to say that they do not have an email address!   And how are people supposed to contact them?   What a way to run a business.    So if anyone from Air France is reading this, then get your act together.

With a population of around 6 million, El Salvador is the smallest country in Central America.  It has frequent earthquakes as it is on the Pacific Ring of Fire, , and also has around 20 volcanoes, with two of them active recently.  A large part of its foreign earnings come from residents who work abroad, maninly in the USA.  Sadly, it has one of the highest murder rates in the world, with drugs and gangs being prevalent.  Spanish is the main language, and the US dollar is used as currency.    A popular national dish is the pupusa, which is a corn tortilla, usually hand made and often filled with cheese or beans.    Fried plantain is a popular breakfast item, as is deep fried cassava root.    The capital, San Salvador, has around 2 million people, and lies in a volcanic valley.

The photo here comes from the town of Naza, El Salvador, the look is either desperation, sadness or hopelessness.

Wordpress-Naza-woman-2-final

http://www.qualitysparesort.com                http://www.qualityresortnorefjell.com              http://www.norefjellspa.com

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.


Simple but powerful, shapes and colour – Not the Quality Spa Resort Hotel, Norefjell

Thought for the day….” Money cannot buy happiness, but it sure makes misery easier to live with”.

”  Love is like a war, easy to start, hard to end”.

Stupid companies.    There are a lot around, run by stupid people.   I am hoping that they go out of business fast, but sadly they are still around, bugging me.   Air France is one example.    Try finding an email address on their website.    Of course, they freely give out numbers to ring on an expensive telephone line, but very conviently hide their email addresses.   They are quick enough to take your money, but when you want to get a refund, then the walls go up and they just do not want to know.   A good company will not cover up its email address, as email is the normal way of communication in the 21st century, except for Air France of course.  Until I get my refund from them, then Air France/KLM/Transavia will not see anymore of my money.

Simple and powerful for the photo today, and a photo of a well-know petrol station sign in perfect weather and with perfect light.   Simple, but it works.    Did you know that the colour red can make you feel hungry, whilst the colour green has the opposite effect?   The colour blue is said to convey trust and reliability.   Blue is also the favourite colour of most people   Chromatophobia is the fear of colours, whereas leukophobia is fear of the colour white.

Wordpress-sign

http://www.qualitysparesort.com                 http://www.qualityresortnorefjell.com                      http://www.norefjellspa.com

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.


Hats off – Not the Quality Spa Resort Hotel, Norefjell.

Thought for the day…..” Pay attention, it is free !”    ” There is more than one door into wonder”.

“If anger is your most frequently used outlet, then try unplugging it for a while”.

Air France/KLM deserve to go out of business.   I am still arguing with their so called ‘customer service’ for a refund of taxes on an unused ticket.    Their ‘customer service’ staff clearly have no interest in trying to resolve matters, and seem intent on just annoying even more passengers.   I am not surprised that Air France/KLM group is making big cutbacks.  At one time, KLM used to be a good airline (probably Air France too), but not anymore.    Far too few staff working in their check-ins/ground staff, and also old, tired aircraft and crews that also seem to have lost interest.    Even if their fares may appear cheaper, life is too short to have unpleasant flights, unpleasant staff, and a customer service section that appears to be ANTI customers.   Had Air France/KLM processed (or even agreed to the refund) in a reasonable time, then possibly more bookings would have been made with them.    But their ‘customer service’ has just been so bad over the last flights that they are now no longer an option.   The good thing is that some of the Eastern/Middle Eastern Airlines (for example, Qatar Airways) are FAR superior to Air France/KLM.    The unhelpful replies from their ‘customer service’ have done it now.   No more flights with Air France/KLM.  Not just one flight that has led to this decision, but a series of poor flights and poor experiences with them.   I could write a long story about some of the incidents, over many flights.   Life is too short to endure the poor treatment by Air France/KLM.  I hope that they are soon bankrupt.  They deserve to be.

And for the photo today…..some hats on a market stall.   But can you guess from which country?

LOW-RES-hats-Croatia

http://www.qualitysparesort.com                              http://www.qualityresortnorefjell.com

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE


Photo of the Day Sunday 3rd February 2013 – Not the Quality Resort Hotel, Norefjell.

Thought for the day…”Don’t take life too seriously, you will never get out of it alive’.

“I used to eat a lot of natural food, until I learnt that most people die of natural causes”.

“Life is sexually transmitted”

If anybody from the ‘Customer Service’ section at KLM/Air France is reading this, then would you please tell me how you got jobs in ‘customer service’.   Apparently, KLM Air France are unable to answer emails and also do not know the importance of customers.    But hey, hopefully KLM Air France will be out of business soon.    With customer ‘service’ as bad as they have, then I am surprised that they have lasted so long.    But the staff that KLM Air France have working now are lucky, they get paid for seemingly doing nothing.   Terrible airline!!

http://www.qualitysparesort.com

http://www.qualityresortnorefjell.com

LOW-RES-GAMBIA-Bakau-woman-