Jeritilley A picture is worth a thousand words..

Posts tagged “airlines

Road rage, air rage and now airport rage

Thought for the day…”The hardest thing is to take less when you can get more.”                                                                                                                                                                                                    “Obstacles are things a person sees when he takes his eyes off his goal.”

Road rage has now spread to airports as well.   The security checks, long queues and long waits and hassles over baggage mean that people are more stressed than ever.    Airlines have shot themselves in the foot by charging for baggage, as now you see people trying to drag on as much as they can…not uncommon to see them with 3 and sometimes 4 bags.    Airline policies may be wrong, and a lot of the things that airlines are now doing ARE unreasonable, but what is not fair is when you see people’s anger at airports directed at the wrong people – the people working on the check-in desks or at the gate.  These are not the people who have made the rules, they are the ones who are given the unfortunate task to enforce them though.   So it is sad to see passengers at airports getting angry with the wrong people, especially as many of them work for ground companies who are only contracted by the airlines.   By all means get angry with the airlines and the people who have made the mistakes, but make sure that the anger is directed at the correct people.   The person in front of you at the desk or gate may not be the right one.

Late afternoon low sunlight lights up the main street of Brienz, Switzerland for the photo today.  Many of the houses in this area date from the 1700s.

and another photo from the archives – a boat waits at Brienz, Switzerland for the return trip to Interlaken.

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Flags of Convenience

Thought for the day….”A true friend never gets in your way unless you happen to be going down.”

“The hardest arithmetic to master is that which enables us to count our blessings.”

There is an interesting story in the news in Norway at the moment about Scandinavian Airlines (SAS) overselling seats for the summer.   SAS has set up an Irish based division (SIAL)  and uses cheaper, Irish contracts to avoid Norwegian taxes.   But the plan seems to have backfired, as many staff have left the new Irish division because of lower pay and also having to work longer hours.    It is unfair that companies like SAS can use ‘flags of convenience’  to circumvent local procedures.   Same job, same aircraft and same routes, but different levels of salary for the same work, all because of flags of convenience. So SAS have been left in a position where they have sold many more seats than they have staff to operate because of a lack of staff.  I hope that all those passengers persue claims under the EU 261/2004 regulations.    The same thing happened in shipping previously, now it is spreading to other areas too.   Cheapest is not always best, and the same work should get the same pay.

Two colourful photos from Fiji for the photos today….

and another photo, a Fokker 100 aircraft seen here in Papua New Guinea, about to fly from Mount Hagen back to the capital Port Moresby.

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Not doing it, not for fun anyway

Thought for the day..”You can’t expect to hit the jackpot if you don’t put a few nickels in the machine.”

“Words are often seen hunting for an idea, but ideas are never seen hunting for words.”

Just had an email from an online travel agency trying to encourage me to book some cheap HOLIDAY flights.   The prices were very good and the destinations interesting….Addis Ababa (Ethiopia), Entebbe (Uganda), Nairobi (Kenya) etc.    Stress the word ‘holiday’ for these flights.  But when you read the details, the flights arrive at around 0200 or 0300, returning at around 0300 or 0400.   Now on holiday, I like to enjoy normal sleep, so these cheap flights would ruin at least 2 nights sleep.   Arriving at 0200 in a foreign country (especially a place like Nairobi or Johannesburg) is not only no fun, but also dangerous too.      And the thought of a departure around 0300 or 0400 means another ruined night.   All of this for a HOLIDAY, which is supposed to be a time to relax and enjoy.    So this time, I will pass over these cheap offers….life is too short to have this sort of cruelty on holiday.    And the good thing….holidays are optional, so I can choose better flight timings.    Many birds do not fly at night, and for good reasons.   I like my sleep too !    And I like to enjoy my holidays too.   Good luck to those who choose these cheap offers…..arriving into somewhere like Nairobi (sometimes called ‘Nai-Robbery) at 0200 then they are going to need it.

A peaceful evening at this bay on Praslin island, Seychelles for the photo today….

and another photo from the archives…a railman looks on as a railtour backs into Penzance station, in the far west of England

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The worm has turned (at least for today)

Thought for the day….”When your work speaks for itself, don’t interrupt.”

“A certain amount of opposition is a great help to a man. Kites rise against, not with, the wind.”

I recently flew with Lufthansa from Oslo via Frankfurt to Zurich.    Apart from the usual rush to get onboard and the usual problem to get space in the overhead luggage bins, the seats on the A320 seemed even closer than before.   But the real insult was the ‘meal’ that was served onboard.  This is what Lufthansa, one of the legacy airlines, served as the ‘meal’….

And not only that insult, but the coffee was served in micro size cups too (the watch is in the photos to give an idea of the small size) –

and the ‘dinner’ on the leg to Zurich was 20g, yes 20g of dry crackers.   Again, no refills of coffee offered, despite the small size.   I had paid an ADULT fare, yet was given these micro sized portions.   Can you believe 20g ??  Lufthansa have also been devaluing the air miles on flights too, so I wonder what is the point in paying extra to fly with the legacy carriers when the service has fallen this much???

BUT fast forward to my next trip to Zurich 3 weeks later.   I am lucky to be able to choose a lot of the time, so due to Lufthansa becoming less good, I chose the German Railways train instead.   What a breath of fresh air. No check in 1 hour before departure.   I could get onto the train carrying tubes of toothpaste, a Swiss army knife and liquids without anybody worrying.   The seats had lots of space.  I could take my own baggage (and be sure that it was going to travel with me on the same train).    The staff on the train were excellent, the coffee in the restaurant car good and in normal sized cups.    I had space to walk around, I had comfortable seats and there were films and TV programmes to watch on the DB entertainment channels.    Despite a much longer journey time, it seemed much faster than flying.  I arrived feeling good, relaxed and that I had enjoyed the journey.    We tend to forget that the train can be a great way to travel.    Just because air travel is fast does not mean that it is good, or that it is the only option.   The train down through Germany was so good that I am not considering using the train for many more future trips.    To quote a great British railwayman (Peter Parker) ..”this is the age of the train”.    Perhaps if airlines continue to pack people in and treat passengers as an inconvenience, then more and more people may discover the train.

No prizes for guessing where the photo below was taken…..yes, a souvenir shop !!   Typically Swiss.  Taken with the Fuji X-T20 camera together with the excellent 35mm F2 prime lens.

and another photo from the archives…..bright colours in Cape Verde Islands….

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Now it is SWISS airlines turn.

Thought for the day…”It’s better to be a lion for a day than a sheep all your life.”

“The less you talk, the more you’re listened to.”

More evidence of how bad things are getting for Economy Class passengers.   SWISS airlines have now announced that on routes to/from Geneva GVA, that passengers on the cheapest economy tickets will now only get free water.  Gone are the  (included) meals and tea/coffee for those travelling on the cheapest fares.   So given that SWISS airlines are using aircraft such as the Airbus A320, the same as some budget/Low cost carriers (LCC) are using then what is the point of paying extra money to fly with SWISS airlines??   Seats and interiors are very similar, and both are going for a buy-on-board system, flight times are very similar, and increasingly, departure and arrival airports are the same.    So the legacy carriers believe that people will continue to pay higher prices for the same service as on a budget airline?  Not me for one.  Airline managers may have looked to the USA and have been inspired by what airlines there have been able to get away with, but I am drawing the line now.    With SWISS airlines announcing these cuts to basic economy tickets (not to mention the devaluing of the frequent flyer points system), I may end up flying a budget airline such as Wizzair in future.   No point to pay more money for the same service.  At least the budget airlines do not try and pretend that they are full service airlines.  Swiss airlines have gone too far with the latest cuts.

A black & white for for the picture today, one from Iceland taken in 2005.

and another photo from the archives…early morning on the lakefront in Pembroke, South Island, New Zealand.

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Overcrowded New Zealand – record tourist arrivals mean crowded resorts.

Thought for the day “The finest steel has to go through the hottest fire.” (Richard Nixon)

“Laughter is the sensation of feeling good all over and showing it principally in one place.”

One of the problems at the moment is that New Zealand is getting too many tourists, resulting in overcrowding and an experience that is far from the idea that many people have of NZ.  With over 3.6 million tourists a year now (versus a population of 4.7 million), the country just cannot comfortably cope with the large numbers of tourists.  Queenstown for example, often called ‘The Adventure capital of the World’   has a population of around 16 000 locals but receives over 2.5 MILLION tourists a year (try finding a local person in Queenstown !) and the airport has plans for a 2nd terminal to handle up to 5 MILLION tourists a year (remember just 16 000 locals).    Part of the problem is that airfares to NZ are incredibly cheap at the moment, less than half the price that they were a few years ago.   Flights from Europe to NZ are being offered for around 500 euros return for the 18 000 km trip, with specials sometimes below 400 GBP return.   So whilst NZ is breaking records every month for tourist arrivals, the country is suffering, with overcrowded national parks, fully booked accommodation and crowded tourist towns.   Cheap airfares are not always a good thing.

One of my older photos here, but a historic one showing the now bankrupt Air Berlin.   Seen here at full power climbing out of Innsbruck Airport in Austria on a winters Saturday.  Now Air Berlin are history.

and another photo from the archives…deep thought on the face of this man…..

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Flying variety – old and new, north and south

Thought for the day….”Success – keeping your mind awake and your desire asleep.”

“Sooner or later, those who win are those who think they can.”

Two photos from the opposite sides of the Earth….the first is a Tiger Moth aircraft seen here in Pembroke, New Zealand.   This type of aircraft was designed in the 1930s  by the De Havilland company, who went on to make over 8800 of them.   Many pilots learnt to fly in these, and they are still popular for teaching pilots their initial tail wheel training.   Typically, it had a 120hp Gypsy Moth engine, which required hand starting as there was no electrical system in the aircraft.    Top speed was 140 knots.

and another photo….the lunchtime Wideroe Dash 8 aircraft arriving at Honningsvag in Artic Norway.  The aircraft carries 50 passengers, and is often used in Norway on the ‘milk run’ service in northern Norway, stopping at many of the isolated towns along the coast.

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Uncovered…what lies beneath.

Thought for the day…”Hope is but the dream of those who wake.”

“You have succeeded in life when all you really want is only what you really need.”

Ever wondered what the inside of a jet engine looks like?   Here is a CFM56 engine uncovered.  More than 30 000 of these have been built, but it will set you back around USD 10 million for one. This one is an example from Air New Zealand, and was used in its 737 fleet.  At one time, AirNZ was a quality, full service airline (it even had the advertising slogan ‘Pride of the Pacific’  but nowadays it has changed into a budget airline which charges extra for add-ons, and also service levels onboard have fallen.   Sad to see a once great airline change so much.

But we customers are lucky to have a choice……I now avoid any flights on airlines that use 10 across seating on their 777s, and I am also checking the seating before making reservations…things like not booking on the newer Lufthansa A320NEO aircraft where they have put seats closer together (with even less legroom than Ryanair) and have removed one galley and toilet to squeeze in even more seats.    There is a limit, and some airlines have passed that limit for what is acceptable.  And if the airlines think that by making economy class uncomfortable that they will force me to upgrade to premium economy, then that is just not going to work….the answer is to choose another airline.    Their loss.

and another photo…Honningsvag in north Norway, high above the Artic Circle.

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Good Customer Service – Fujifilm

Thought for the day…”Prosperity tries the fortunate, adversity the great.”

“When one burns one’s bridges, what a very nice fire it makes.” (Dylan Thomas)

For the last 5 weeks, I have been without the camera, which suffered a cracked screen after being dropped onto the floor.    Sent it back to Fuji, but Norwegian Post (and there is a company who deserves to go out of business if ever there was one)  took 9 days to get it to an address near Oslo.   Then, after that delay, the camera got delayed for weeks due to the virus in the TNT Courier computer systems.   TNT seemed unable to get the camera delivered, and it just sat there for weeks, getting nowhere near the repair shop.   But here is the happy ending….Fuji (who are normally very good with customer service and backup) have offered to send me a new camera.  That was something that I did not expect, but it is good to know that there is good customer service around.   The feedback online is also good for Fuji, as other users have also written about similar good treatment.    So I am happy to continue using Fuji, just have to wait a little longer (now over 5 weeks) for the replacement to arrive.   Then back to photographing again.

Back in 2008, Singapore Airlines (one of the World’s great airlines) were still using 747s on the route from Zurich to Singapore.  The ‘Queen of the Skies’, weighing almost 400 tonnes,  is seen here taking off on 23rd May 2008 for the 10 294km journey back to its’ home base.  Flight time was around 12 hours and 10 minutes.

and another photo, an art gallery in Honningsvag, in the Artic north of Norway.

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Worse service on the airlines, and more to come

Thought for the day…”The envious man grows lean at the success of his neighbour.”

“Hope is such a bait, it covers any hook.”

It is amazing that so many people are still choosing to fly with airlines, as a new round of cuts in services are leaked in the press.  The Hong Kong based  Cathay Pacific Airlines has announced that it too will follow the trend and squeeze in 10 across seating on its Boeing 777 services (the aircraft was designed for 9 across, so the change to 10 across will mean even less shoulder room).  There is also talk about going to 11 across onboard the A380, with the same result, less shoulder room for passengers.  And following on from that announcement, it seems that the Lufthansa group will move towards a ‘buy on board’ system for food.   It is being trialed at the moment, and apparently SWISS airlines (part of the Lufthansa group) are also going to trial a buy on board system.    Here is an example of one of the ‘meals’ that was served on a Lufthansa flight not long ago…about 100g of cheese and bread.   No plate, no meat and no other food.

So even before they start charging for food onboard, then they had almost cut out the included ‘meals’.  Earlier there was the news that British Airways were going to reduce the seating pitch onboard, meaning that their passengers would have LESS leg room than those on Ryanair.    And Lufthansa have also followed the trend by squeezing in more passengers on their new Airbus A320 NEO aircraft.   They have also removed one of the toilets (to fit in more seats) and made the remaining toilet even smaller.   Less leg room, less shoulder room and now even less food onboard.     The airlines mileage/frequent flyer programmes have been devalued so much that they are now virtually worthless, so the question is, is there any point now to choose one of the original airlines over the budget alternatives? Seems not.   You often have to pay for checked-in baggage, advance seat selection and a higher basic ticket price on thee traditional airlines anyway.    So why choose them?????

In most other businesses, giving a poorer service would usually drive people away, but it seems that the airlines are an exception.   Poorer service now, but still increasing numbers of people wanting to fly.  One thing is sure, the airlines that have increased the seating to 10 across on their 777s will not be seeing me onboard.   The limit has been passed.  Economy class has become a test of endurance, and is far from a pleasure now.

Staying with the theme of aviation, a photo that is now history, an AirNewZealand 747, seen here at Brisbane airport in Australia in 2004

and another photo from the archives….a local man in Southern Oman….

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RESPECT, CONSIDERATION, FAIRNESS.