Jeritilley A picture is worth a thousand words..

Posts tagged “Complaint

The worm has turned (at least for today)

Thought for the day….”When your work speaks for itself, don’t interrupt.”

“A certain amount of opposition is a great help to a man. Kites rise against, not with, the wind.”

I recently flew with Lufthansa from Oslo via Frankfurt to Zurich.    Apart from the usual rush to get onboard and the usual problem to get space in the overhead luggage bins, the seats on the A320 seemed even closer than before.   But the real insult was the ‘meal’ that was served onboard.  This is what Lufthansa, one of the legacy airlines, served as the ‘meal’….

And not only that insult, but the coffee was served in micro size cups too (the watch is in the photos to give an idea of the small size) –

and the ‘dinner’ on the leg to Zurich was 20g, yes 20g of dry crackers.   Again, no refills of coffee offered, despite the small size.   I had paid an ADULT fare, yet was given these micro sized portions.   Can you believe 20g ??  Lufthansa have also been devaluing the air miles on flights too, so I wonder what is the point in paying extra to fly with the legacy carriers when the service has fallen this much???

BUT fast forward to my next trip to Zurich 3 weeks later.   I am lucky to be able to choose a lot of the time, so due to Lufthansa becoming less good, I chose the German Railways train instead.   What a breath of fresh air. No check in 1 hour before departure.   I could get onto the train carrying tubes of toothpaste, a Swiss army knife and liquids without anybody worrying.   The seats had lots of space.  I could take my own baggage (and be sure that it was going to travel with me on the same train).    The staff on the train were excellent, the coffee in the restaurant car good and in normal sized cups.    I had space to walk around, I had comfortable seats and there were films and TV programmes to watch on the DB entertainment channels.    Despite a much longer journey time, it seemed much faster than flying.  I arrived feeling good, relaxed and that I had enjoyed the journey.    We tend to forget that the train can be a great way to travel.    Just because air travel is fast does not mean that it is good, or that it is the only option.   The train down through Germany was so good that I am not considering using the train for many more future trips.    To quote a great British railwayman (Peter Parker) ..”this is the age of the train”.    Perhaps if airlines continue to pack people in and treat passengers as an inconvenience, then more and more people may discover the train.

No prizes for guessing where the photo below was taken…..yes, a souvenir shop !!   Typically Swiss.  Taken with the Fuji X-T20 camera together with the excellent 35mm F2 prime lens.

and another photo from the archives…..bright colours in Cape Verde Islands….

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

jeritilley@hotmail.com

RESPECT,CONSIDERATION & FAIRNESS

Advertisements

Oslo airport OSL does it again

Thought for the day…”If the world seems cold to you, kindle fires to warm it.”

“There’s a world of difference between truth and facts. Facts can obscure the truth.”

Oslo airport does it again…makes it unpleasant for passengers.   On Saturday I had the misfortune to use Oslo OSL airport again.   Even with their big, new extension, it is still the same unpleasant place as before.    Despite have a big new space, there are still almost no seats for passengers waiting to check in (WHY??) and even though they have put in a big new duty free shop (which they conveniently funnel passengers through whether or not you want to buy), they still have not got it right for passengers.  Why do their departure gates have seats for about 30 people when the aircraft using them take 170 passengers or more?   And can the managers at OSL not count?   Why on Saturday were most of the security check-points CLOSED ?, resulting in a long queue of people trying to get through security.    The managers at OSL must know how many flights are scheduled to depart, yet they seem unable or unwilling to put enough staff on the security checkpoints.  Bad management?   Of course, if you pay money then you can go ‘Fast Track’ through security, but this is merely an admission that the normal waiting times at security are too long.    And whilst the airport managers may be happy to see more and more (expensive) shops at Oslo airport, they still have not put in enough facilities for passengers.   Try finding a water fountain or a working electrical socket.   Try finding something to do whilst you are waiting at OSL.   And the worst thing……we passengers are actually paying a lot of money to use OSL airport.   Because it has a monopoly position then it can take our money without providing good services.   Flying from Oslo is not something to look forward to, especially if you have to wait there.   Perhaps the train from Oslo is the answer…….

A photo of the SR.N4 hovercraft taken in 1997 in Dover, England, from a scanned slide in my collection.   At that time, the SRN4 was the largest hovercraft in the World.  Top speed was 154 km/h and they could cross the English Channel in as little as 22 minutes.  The noise and vibration inside them was unforgettable, and if you crossed the English Channel on a rough day, then the ride inside them was ‘interesting’ !!  But they were a thrilling way to travel over the waves.

and another photo from the archives…by the sea in Cuba.

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE

jeritilley@hotmail.com

RESPECT, CONSIDERATION & FAIRNESS


Rich Norway but icy pavements

Thought for the day…”Every failure is a step to success.”

“There are many ways of going forward, but only one way of standing still.” (Franklin Roosevelt)

Today’s photo is of some rare winter sunshine in the Norwegian capital, Oslo.   One thing that you will notice if you visit Oslo in winter is how bad the Norwegians are at coping with snow, even in the capital.    For some reason, the arrival of snow in WINTER seems to surprise Norwegians, leading to travel chaos.    It is also very surprising that the local council in Oslo seems to be so bad at treating the pavements.  On some days, walking around is extremely dangerous due to ice on the streets, yet the Norwegians seem very bad at treating the pavements.  Compared with cities such as Helsinki in Finland, Oslo is a long way behind.  So why is it that the arrival of snow causes so many problems in a country that should be used to it?    As most of the country lies above 60 degrees north (and some parts of it are over 70 degrees north)  then snow and ice should not be a surprise to them, but it is.   And with all the money that rich Norway has, then why are the pavements so dangerous because the local councils have not cleared or treated them??  It is another surprise in a country that many think of as modern and advanced.   As an example of how much money Norway has, the Opera House seen in the photo below cost around 4.1 BILLION Norwegian kronor, or about USD 700 million.  Just to the left of the Opera house, the large new building being built is a new library.  Estimated cost of that is 1.8 BILLION Norwegian Kronor.    So, with all this money, why are the pavements being neglected when it is icy ???

and another photo from the archives….the legs have it…

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE

jeritilley@hotmail.com

RESPECT,CONSIDERATION & FAIRNESS


Oslo, Norway – Not the modern, organized place that you think…..

Thought for the day..”It is better to rust out than wear out.”

“We all have ability. The difference is how we use it.”  (Charlotte Wilton).

One of the great mysteries of life is why in Norway, the arrival of snow in winter causes such chaos.  Norway lies mostly above 60 degrees north (parts of it are over 70 degrees north) so is Artic or sub-Artic, yet the arrival in WINTER of snow seems to cause such chaos.   Do the Norwegians not expect snow in WINTER?   Are they not used to snow arriving in WINTER?   It appears not.    As anyone who has been in Oslo recently will have experienced, the streets have been extremely difficult to negotiate.   Pavements have alternated between sheet ice and deep snow, all of this in the CAPITAL of a country that is rich and that is supposed to be modern.     It sure shatters a lot of images when you work in Norway, those images that many people have of a modern, well-organized society soon change when you see how it really is.   And I just cannot but help wondering what the local council in Oslo is doing (or rather, not doing).     The one plus side to the chaos caused by the snow and ice is that is has forced many of the begging gypsies off the streets.   Again, the gypsy problem is something that the Norwegian government and police seem unable to deal with, same as with the heroin problem in Oslo.   Whilst drug sellers operate openly in the city centre, nothing appears to be done about the problem.   Oslo has been called the “heroin capital of Europe’, with the statistics showing the big problem with heroin addiction and deaths in the city, but the authorities do not seem to be doing enough.  Have a look at some of the videos of the problem on YouTube.    So if you have any ideas that Norway is a modern, clean and well-run society, then a short visit may change your views !!

One photo of the Norwegian capital, Oslo, taken before the snows arrived…..

and another photo from the archives Rafsundet near Svolvaer in the Lofoten Islands, Norway.

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

jeritilley@hotmail.com

RESPECT, CONSIDERATION & FAIRNESS


Oslo (Norway) Gardermoen airport – Still a disgrace for Norway

Thought for the day…”The young man knows the rules, but the old man knows the exceptions.”

“Sooner or later, those who win are those who think they can.”

I have had the misfortune (and misfortune is the word) to travel through the enlarged Oslo airport.   It is still a national disgrace for Norway.   Despite earlier complaints, the airport managers in their infinite wisdom, have still ignored the needs of waiting passengers.   All very well to build a big new terminal, but the queues to check in and at security seem just as bad as ever.    Not only that, but those same airort managers have STILL not put in anywhere near enough seats for waiting passengers.   Before, their excuse was that they did not have enough space for seats (although apparently they did have enough space for stupid scultpures).  Now that the enlarged terminal is open (with more space), there are still not enough seats for waiting passengers.

And once you have negotiated the snake-like lines to go through the security controls, then you have another challenge to find enough seats whilst you wait for the flight.    If you want to find something to do while you wait, good luck, because there seems to be almost nothing for passengers to do (apart fro slow, restricted internet).   Good luck too if you want to charge your phone or computer…the search for a socket will keep you amused for some time before your flight.

So the recently enlarged Oslo airport is just as bad as before.  The queues are still there, the lack of seats is still the same, and the lack of things to do whilst waiting for your flight is just the same.    And the worst part…..we passengers are paying for the privilege of using these poor facilities.    A disgrace for Norway.

Plenty of space for these 2 people on the beach near Surat Bay, on the Catlins Coast of New Zealand..

and another photo from the archives….black and white lines and modern architecture…

wordpress-final

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

jeritilley@hotmail.com

RESPECT,CONSIDERATION & FAIRNESS


Think before you install……that app may not be so innocent

Thought for the day…”What happens is not as important as how you react to what happens.”

“If you are lucky enough to find a way of life you love, you have to find the courage to live it.”

It is amazing that so many people install apps on their mobile phones without any regard for just how much information those apps may collect. I recently wanted to install an app to control the flashlight on my mobile phone, but refused to install it when I discovered that it wanted access to my camera, email contacts and microphone. Absolutely no need for a glorified light switch to need access to my emails or the microphone on my telephone. And a second flashlight program proved just as bad.

Now there is the news on the internet about Amazon, and their plans to open physical stores in the USA. Apparently, they are going to monitor shoppers mobile phones, and will block their internet access if they attempt to check prices at other stores or online. So not only will Amazon be able to see what you are interested in, they will also be able to stop you comparing prices, and presumably, will also be able to see other sites on the internet that you are interested in. No doubt many people will quickly install a new Amazon app, without thinking about the loss of privacy. 50 years ago, people would have demonstrated against the idea of carrying something that gave authorities the power to see where they were within a few metres, and also what they were reading/eating/shopping/listening to. Even installing a flashlight app may now mean that somebody is listening to your conversations. Privacy is important, yet many people are now readily giving it up.

A photo from Spitsbergen of the Artic poppy flower, braving the cold weather…

and another photo….early morning in Riverton, in the far south of New Zealand.  At one time, this port received freight boats from Australia before the estuary silted up.  Now the railway and the larger boats have long since gone, leaving just the small fishing boats and a few tourists who pass through Riverton whilst driving the Southern Scenic Route.

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

jeritilley@hotmail.com

RESPECT,CONSIDERATION & FAIRNESS


Warning about Kickstarter

Thought for the day…”Success is getting what you want. Happiness is wanting what you get.”

“A person will sometimes devote all his life to the development of one part of his body – the wishbone.”

Just a warning about the online crowd-funding scheme, Kickstarter.   There are some very interesting new projects advertised there, all seeking backing from people in order to enter production.    Lots of interesting categories, and some clever ideas there.    But here is a warning, because when things go wrong, then the Kickstarter staff are going to be no help at all.

I backed an online project for a solar recharger that I thought would be ideal for travelling.   Ordered the charger and my pledge was accepted, and my debit card was debited.  That was last year.  Fast forward to June 2017 and I have still not received the solar charger.  Messages to the company that is supposed to be producing the item were ignored, as was a message sent via Twitter, but the worst part is that KICKSTARTER would not refund my money, nor would they take any action against the company who is producing the solar charger.    It seems totally wrong to me that Kickstarter can advertise products and then forward your debit card details without taking responsibility when things go wrong.    Messages to Kickstarter’s so called customer ‘service’   have been a waste of time, as Kickstarter still refuse to take action in the matter.  They are refusing to accept any responsibility, despite advertising the product and also arranging payment for the product.

So I am now minus 84 euros, have spent a considerable amount of time chasing up the matter, and have still not received the solar charger.    And yet Kickstarter still refuse to take action.   The words ‘flogging a dead horse’  come to mind, as Kickstarter customer service has been a total waste of time and emails.   Once again, it seems that a company has your money then that is it.   So I am 84 euros poorer and without a solar charger.   Thanks to Kickstarter !!

My advice….avoid using the Kickstarter website.

Nice sunshine for the photo today, which comes from 71 degrees north, and shows the Finnmark coastline near Honningsvag.  Not far from here lies North Cape.   The midnight sun is visible here from May until September.

and another photo…again from the same part of the Finnmark coast near Honningsvag….

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

jeritilley@hotmail.com

RESPECT, CONSIDERATION & FAIRNESS


Swiss mountain town bans photography

Thought for the day..”Public opinion is no more than this: what people think that other people think.”

“Courage is fear holding on a minute longer.”  (George Patton)

What is the world coming to?    News on the internet is that the Swiss town of  Bergun in the Graubunden area has voted to ban photography in it’s area.    People taking photos will be fined CHF4 under the new bylaw.     Apparently, the local council has already taken down publicity photos from the internet.    So many places in the world are restricting photography, you have only to think of the USA where photographing public buildings is now likely to lead to trouble with the authorities,  and in many places in the world, taking photos near an airport is also likely to lead to problems.     It is amazing that the central government in Switzerland has allowed the town of Bergun to introduce the new photography ban.   It would certainly change my decision to visit any town if it had a photography ban.  What has happened to freedom?   And what is the town of Bergun so afraid of???    Surely any town should be please that people want to visit and take photographs.    And because Switzerland is usually a civilised country, then the photography ban is even more surprising.     Recently Sweden introduced a complete ban on filming from drones/quadcopters without special permission, and other countries are gradually introducing more restrictions as well.

Today’s photo is a scan of a slide taken many years ago, a local train from St. Ives passes the beach at Carbis Bay in Cornwall, England.

and another photo…..a scanned slide photo from the 1990s.   A Penzance to London train in the Glynn Valley near Bodmin Road in Cornwall, England.

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

jeritilley@hotmail.com

RESPECT, CONSIDERATION & FAIRNESS


Worse service on the airlines, and more to come

Thought for the day…”The envious man grows lean at the success of his neighbour.”

“Hope is such a bait, it covers any hook.”

It is amazing that so many people are still choosing to fly with airlines, as a new round of cuts in services are leaked in the press.  The Hong Kong based  Cathay Pacific Airlines has announced that it too will follow the trend and squeeze in 10 across seating on its Boeing 777 services (the aircraft was designed for 9 across, so the change to 10 across will mean even less shoulder room).  There is also talk about going to 11 across onboard the A380, with the same result, less shoulder room for passengers.  And following on from that announcement, it seems that the Lufthansa group will move towards a ‘buy on board’ system for food.   It is being trialed at the moment, and apparently SWISS airlines (part of the Lufthansa group) are also going to trial a buy on board system.    Here is an example of one of the ‘meals’ that was served on a Lufthansa flight not long ago…about 100g of cheese and bread.   No plate, no meat and no other food.

So even before they start charging for food onboard, then they had almost cut out the included ‘meals’.  Earlier there was the news that British Airways were going to reduce the seating pitch onboard, meaning that their passengers would have LESS leg room than those on Ryanair.    And Lufthansa have also followed the trend by squeezing in more passengers on their new Airbus A320 NEO aircraft.   They have also removed one of the toilets (to fit in more seats) and made the remaining toilet even smaller.   Less leg room, less shoulder room and now even less food onboard.     The airlines mileage/frequent flyer programmes have been devalued so much that they are now virtually worthless, so the question is, is there any point now to choose one of the original airlines over the budget alternatives? Seems not.   You often have to pay for checked-in baggage, advance seat selection and a higher basic ticket price on thee traditional airlines anyway.    So why choose them?????

In most other businesses, giving a poorer service would usually drive people away, but it seems that the airlines are an exception.   Poorer service now, but still increasing numbers of people wanting to fly.  One thing is sure, the airlines that have increased the seating to 10 across on their 777s will not be seeing me onboard.   The limit has been passed.  Economy class has become a test of endurance, and is far from a pleasure now.

Staying with the theme of aviation, a photo that is now history, an AirNewZealand 747, seen here at Brisbane airport in Australia in 2004

and another photo from the archives….a local man in Southern Oman….

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

jeritilley@hotmail.com

RESPECT, CONSIDERATION, FAIRNESS.


Money well spent, or not ???

Thought for the day…” Hope but never expect, Look forward but never wait”

“Obstacles are those frightful things that you see when you take your mind off your goal”  (Henry Ford)

The waterfront of the Norwegian capital, Oslo is changing fast.   Currently it is a mass of cranes and building sites.   A photo from yesterday taken in perfect weather and warm temperatures, showing just how much building is going on.  The white building on the right is the Opera House, which was completed in 2007, supposedly based on an iceberg shape.    The exterior is covered with Italian marble, Carrara marble.   This is an odd choice to use, as the architects had perhaps not read about the problems that this same type of marble had when it was used for the Finlandia concert hall in Helsinki.    Whilst Italian marble may be very suitable for use in the Mediterranean, it does not handle the extreme cold temperatures of Scandinavia well.    Much of the marble used in Helsinki on the Finlandia Hall had to be replaced, so it is interesting to see it used in Oslo, which has a similar climate.  Time will tell !   The cost of the Opera House in Oslo was over 4 BILLION Norwegian kronor, or over USD 700 million.   Would this money have been better spent on a new medical centre??

and another photo showing the whole building….

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

jeritilley@hotmail.com

RESPECT,CONSIDERATION & FAIRNESS