Thought for the day…” If we open a quarrel between past and present, we shall find that we have lost the future” (Winston Churchill).
” Laughter is timeless, imagination has no age, and dreams are forever” (Walt Disney)
We all make mistakes, that is only human. But what is wrong, and perhaps even criminal, is when companies make mistakes then are unwilling to put them right. The latest example is by a Swedish based company called Cyberphoto, who trade online around Scandinavia. Having ordered a new camera from them, I was told that it was on its way to me. First mistake, as it was not. So Cyberphoto had raised my expectations that I would soon receive my shiny new camera, but it was not to be. When it did finally arrive, I saw that Cyberphoto had charged my card twice for the purchase. I returned the camera due to the poor lens quality (Sony A6000, but the Sony 55-210mm kit lens was just too low a quality for the camera) but I am still waiting on Cyberphoto to refund my money. It would not be so bad if Cyberphoto replied to emails promptly, but that seems to be too much for them. So, at the moment, they have both my money and the camera. And they seem to have gone very quiet too.
Making a mistake is not the problem, we all do that. But what is wrong is when a company fails to put things right promptly. Do Cyberphoto think that I would ever order from them again?? Indeed, unless they refund all my money very quickly then they are going to find a court summons landing on their doorstep. Having been to court before (only as a plaintiff I must add) then I am not afraid to do it again, but it is a sad state of affairs when you have to do this. But the way that this company is behaving, then it deserves to end up in court. And they may well do. Let the buyer beware. And in this case, let Cyberphoto beware, because this particular consumer many just bite back, and bite back hard.
And today’s photo….some Austin Healey cars seen here in Wanaka, New Zealand.
And another photo out of the archives….rope stall in a market in Mozambique….
ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.
Thought for the day…” Enthusiasm is a power that can give dreams to the dreamless, life to the lifeless and hope to the hopeless”.
“Success is a three step journey. Planning, execution and bridging the gap between them”.
Despite being the 21st century, many people are still afraid of technology. Recently in Oslo, a cafe in the city centre (and in the capital city of Norway) refused to accept plastic cards. A government department also requested that I print out an email and post it to them, and many managers that I have been in contact with refuse to use video links as an alternative to meetings. The list goes on and on. The technology is here, yet so many people are afraid to use it. They can only bury their heads in the sand for so long. Whether they like it or not, technology is going to change the way that they do business. The Luddites that refuse to change will simply be left behind. Unfortunately, I am encountering a lot of Luddites at the moment.
Some apartments in the city centre of Yerevan, capital of Armenia, for the photo today. Armenia became independent from Russia in 1991 and has a population of around 3 million people, of which about 1 million live around Yerevan. It is famous for its cognac (which is actually a type of brandy) and for its apricots. Temperatures in Yerevan, which lies at around 900m, can fall to -20 degees in winter and up to plus 40 degrees in summer. Recently there has been a construction boom in the city, much of it funded with money from Russia. Many old, Soviet-style apartments have been demolished to make room for the new roads and business areas.
ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE