Jeritilley A picture is worth a thousand words..

Posts tagged “email

Ebay email address – where is it?

Thought for the day…” Good judgement comes from experience.  Experience comes from bad judgement”.

“Success with negative attitude is called luck.  Success with positive attitude is called achievement”.

Have you ever tried to contact Customer ‘service’ at Ebay?   If so, then you will be as frustrated as I am.  Ebay makes it VERY difficult to contact them.    Yes, there is a ‘help & contact’ section, but this will merely lead you to suggested answers.   But try and find an email address for Ebay and you will get very annoyed.  They have made it deliberately difficult for you to contact them.    I merely wanted to contact Ebay to ask about a refund, but they do not publish an email address.  How crazy is that??   What reputable company does not want you to contact them???     Either way it has taught me a lesson.   If they are not prepared to publish and email address or put an online form for you to use, then they do not deserve trade.   It seems to be a trend with many companies now, making it very difficult or impossible for you to contact them by email.  They are happy enough to take your money, and make it very easy to pay, but when you want to contact them, that is a different matter.    Good customer service can actually be profitable for a company, whereas bad customer service actually drives customers away.     So why does Ebay make it so difficult to contact them by email???

One advantage of autumn is that it is a good time to go through the photo collection.  Here is one photo that I have converted to black & white….shadows from the railings on a bridge.

wordpress-final

and another photo from the archives…Afghani street traders….

Wordpress-Pak-north

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Never again Air France/KLM – Not the Quality Spa Resort Hotel, Norefjell.

Thought for the day….” Have you ever thought that the word ‘politics’  comes from the Latin word ‘poli’ meaning ‘many’ and tics, which are blood sucking creatures?”

“Why does round pizza come in a square box?”.

Another airline on the ‘no-fly’ list, or rather, the AirFrance/KLM group.    I cancelled some flights with them about 2 years ago, and whilst I knew that the ticket was non-refundable, the taxes were (because they had not been incurred).  Yet try getting these unused taxes back from Air France (who are collecting the taxes in advance in anticipation that they will become payable WHEN you make the flights).     Lots of useless replies from their so-called Customer Service, many unanswered emails and also wrong answers from them when they did reply.  The matter dragged on and on, and eventually, a partial refund of the taxes was received, but even then AF took out an extra administration fee.

It should not be a difficult and frustrating matter to get unused taxes refunded, but with the KLM/AF group then it is.    The poor customer ‘service’ from AF, their frequent wrong answers, and also their use of  no reply email addresses just made the whole matter so frustrating.    Life is too short to have problems like these, so based on my experience of AF/KLM ‘customer service’ then I will not be making any more bookings with them.   Better to avoid problems in future, and I do not want another exercise in frustration, which is what dealing with AF/KLM turned out to be.    And any airline that sends out emails to which you cannot reply should be avoided.   Lesson learned !!  Good customer service is important, except, apparently at AF/KLM.     So by sending out emails that you cannot reply to, and by making the whole business of getting a refund of unused taxes so frustrating then they have lost all future custom.    Why send out emails that you cannot reply to, especially when those emails come from the CUSTOMER SERVICE department?     And why mess people around when refunding unused taxes should be quick an easy??   AF/KLM will not be seeing me onboard again.

An abstract photo today for a change.    Some beachside railings on a promenade taken from an unusual angle, and then cropped to make it a little more unusual.   See what you think.

web-version-promenade

 

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More colour, new apartments Oslo – Not the Quality Spa Resort Hotel, Norefjell

Thought for the day….”  A fool and his money are soon elected”                     ”  Money often costs too much”

21st century.  Some companies have still not accepted this fact.  Far too many companies are not making it clear how to contact them using email.  There are so many websites where email addresses are either hidden or else are just not there.  Try contacting a customer service department directly at an airline.   Air France/KLM for example, seem to make it near impossible to get hold of their customer service department, and even when you do, they do not want to help.   Other companies hide their email addresses, making contact difficult.   Very easy when you want to pay or buy something, but when you have a query or want to get a refund, then it is a very different story.    Just been trying to contact AVIS to cancel a car reservation, but have spent a lot of time trying to find their email address.    Lesson learnt for next time !

Proving how bright colours can improve a modern building, here is a photo of some new apartments in Oslo.   The effect of the bright colours in breaking up standard concrete and glass apartments is wonderful, and the warm shades catch the attention of passers-by.  This was one of a series of shots, just waiting to get a passer by in the right position to finish off the photo, as here.

low-res-oslo-Aker-Bryga-colour

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http://www.qualitysparesort.com           http://www.norefjellspa.com                       http://www.qualityresortnorefjell.com


Photo of the Day Tuesday 19th March 2013 – Not the Quality Spa Resort Hotel, Norefjell.

Thought for the day…” Tell me and I forget, teach me and I may remember, involve me and I learn”  (Benjamin Franklin)

“Laziness is nothing more than the habit of resting before you get tired”                             “Sanity is madness put to good use”

CHOICE.   Not something that Microsoft seems to offer a lot of.   Just been trying to get their new Outlook mail to work properly.   For some reason, Microsoft decided that everybody using Hotmail would like to use Outlook instead (=wrong).   No choice given, it was just changed automatically.  Benefits…none that I can see.  Disadvantages…..lots experienced so far.  So why did Microsoft not think to give people the CHOICE to stick with Hotmail?    What was wrong with Hotmail as it was?  If so many people were using it, then it could not have been too bad.   But the ‘experts’ at Microsoft decided otherwise.  No choice offered.  How is that for customer ‘service’?

A wintry scene from the Finnish capital of Helsinki, with the President’s Palace on the right, and the Hotel Torni visible at the end of the Esplanaden.

http://www.qualitysparesort.com                                     http://www.qualityresortnorefjell.com

LOW-RES-Helsinki-ice

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