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Posts tagged “Go Pro

Idiot of the Week award goes to……GoPro Customer Service

Thought for the day…” Feed the mind a positive seed in the morning and harvest the reward all day”.

” Failure is just success postponed”.

Idiot of the week award goes to GoPro customer ‘service’.    I am not sure if ‘service’ is the word that should be used here, I can think of some alternative words that are more appropriate.    The story so far……bought a new GoPro Hero 4 Black only to find that it gets hot whilst filming in 4K then cuts off to save itself from burning out.   Not very convenient if you are trying to film action, as you can bet that the camera will have cut out just before the exciting part of the action.

The GoPro Hero 4 Black user manual warns you about the issue, and advises you to stop filming and let the camera cool down.  Again, not very practical if you are in the middle of an action sport.   Lots of emails to/from GoPro customer ‘service’ but they are now trying to deny the problem, even though their very own user manual, written by GoPro themselves, describes the issue.      The latest reply from GoPro customer ‘service’  (there is that word again), really takes the biscuit…..

“I apologize if our manual guide mislead you, that was certainly not our intention , anyway i would like to explain you that TEMPERATURE ICON is not a bug or a issue, like in most part of electronic devices or cars for instance this icon is present with the only intention of alerting the user the camera becomes too hot and needs to cool down.

I imagine if you were driving trough the desert on your car and the temperature icon come up you wouldn’t for sure ask for a refund of the vehicle, same thing apply s to our camera, Your camera was designed to identify conditions of overheating and is designed to respond accordingly.” (quote end)

Well I can tell GoPro that if I bought a new car which was designed for the desert, and it stopped working in the desert after only a few minutes due to overheating, then I most certainly WOULD ask for a refund. Remember that this is a brand new ‘action’ camera which was sold as a camera that would record in 4K. Indeed it does record in 4K, but only until it gets hot and cuts out. So the people at GoPro are still trying to deny what THEY wrote in their own user manual. My retailer has been fantastic about this matter, and I feel sorry for them, as they are caught in the middle of this whole mess. It is not their fault that the NEW GoPro Hero4 Black is bugged with this issue. The real fault lies with GoPro, whose customer ‘service’ are real idiots for trying to deny the situation.  They were the ones who described the issue in the user manual, and so were aware of it from the start.   So it becomes rather stupid for them to now try and deny the issue, even though it is written in black and white.   And the people at GoPro are either ignoring or are deliberately not acknowledging the other postings on the internet.    People have been testing this camera with infra-red cameras to record the overheating.   Same issue there too.

Yes GoPro customer support, I most certainly WOULD ask for a full refund on a NEW car that stopped working after only a few minutes, especially if that car was sold as a desert car.  Same with your camera, which turned out to be a useless piece of kit that I have lost money on.   Customers can forgive a lot IF they see that a company is trying, but not if that company is being like an ostrich, burying its head in the sand.

wordpress-Wanaka

and another photo from the archives….The Bosphorus and city centre, Istanbul, Turkey…..

LOW RES COPY TURKEY Istanbul Bosphorus views (45)

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

http://www.qualitysparesort.com                   http://www.qualityresortnorefjell.com

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Classic car – Jaguar Mk2

Thought for the day…” The only difference between a rut and a grave are the dimensions”

“Happiness is always an inside job”.

The GoPro saga continues.     Customers can forgive a lot if they see that a company is trying, but when a company tries to avoid admitting an obvious problem, then customers rapidly lose confidence.    So far, customer services at GoPro have been far from brilliant and also far from helpful.   There are already a lot of unhappy GoPro 4 Hero Black users on the internet, many of whom have had issues with the camera overheating when recording 4K video (which was the sole reason that I bought that particular camera).   So what would you or I do if you had a product that you knew had a problem??   Continue to sell it?    No.    Offer to refund the money?    Yes.    But so far, GoPro have not offered anything.      The user manual acknowledges the problem, and suggests recording only short video clips at 4K.  Not practical if you are doing action sports, as you can hardly pause the action just to wait for the camera to cool down.     So the emails to GoPro customer service go back and forth.   The GoPro camera sits in its case, no longer used due to the overheating issue.   I would like very much for GoPro to refund my NZD 732 that I paid for it.    My action sports continue, but will be unrecorded !!   Come on GoPro.   You have admitted in the user manual that there is an issue, now do the right thing.

Two photos of an immaculate 1961 Jaguar Mk2 car, seen here in Alexandra, New Zealand.  These cars were built in Coventry, England between 1959 and 1967.   Engine sizes ranged between 2.4L and 3.7L, with up to 220 bhp.     Top speed for the 3.7L engined version was about 201 km/h, although with a high fuel consumption of around 14L/100 km.  The TV detective, Inspector Morse drove a Jaguar Mk 2.

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ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

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Go Pro 4 Black – unhappy experience

Thought for the day…” Genius is 1 % inspiration and 99 % perspiration”.

“You miss 100% of the shots that you do not take”.

They say that hindsight is always 20/20, and with hindsight I would not have bought the GoPro Hero 4 Black.    There are lots of brilliant videos on Youtube and the net made by GoPro cameras, but I guess that the new GoPro Hero 4 Black is not going to be producing so many of them.

I purchased the latest version of the camera recently, but was dismayed to find that it has a problem.   Not just a problem but a serious one.   After a short time, it gets hot and cuts out automatically (to save further damage to itself).   The user manual warns you about this, and I have now read a good number of reports on the internet about problems caused by overheating.   And of course, the plastic case that you use most of the time just makes matters worse, as it stops airflow around the camera, resulting in an even hotter camera.  So GoPro have produced an action camera that does record in 4K (as the advertising says) but a camera that gets so hot that it cuts out after a few minutes recording.

An email to customer services at GoPro got a useless reply, which just restated what the user manual said.    GoPro are suggesting that users take short video clips, and then let the camera cool down between filming.  Hardly practical if you are doing action sports, as you cannot really pause your action sport for a couple of minutes just to let the camera cool !!   That is a guarantee that the action moment will be missed.

But what is sad is that GoPro know of the problem, (even describing it in the user manual) and must be aware of all the complaints on the internet about it.   That said, it seems that the GoPro 4 SILVER is fine, and works well, just that the top of the range Hero 4 BLACK has the overheating issue.

What would I do now if I was running the GoPro company?    Admit that the units have a serious problem and recall them and offer a full refund.  Customers can forgive a lot if they see that a company is trying.  Mistakes do happen, but to keep selling items with a known problem is just not on.   Probably bad for business in the long-term too, as selling a product with a known fault is not going to encourage loyalty or improve your company image.

So I will send more emails to GoPro in the hope that they will do the honourable thing and offer a full refund.  I do not intend to limit my action sports to just a few minutes !!

No problems with the Fuji X-E1 camera, which continues to produce fantastic still photos (with no overheating problems!!).   Two examples below to show how good the camera is.   First photo was taken recently in Pembroke (Wanaka), New Zealand.

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And another photo from the archives…early morning in autumn in the hills of Norway…..another Fuji X-E1 photo….

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ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

http://www.qualitysparesort.com                    http://www.qualityresortnorefjell.com