Jeritilley A picture is worth a thousand words..

Posts tagged “hotel reservations

Waiting for the Bus – Not the Quality Spa Resort Hotel, Norefjell.

Thought for the day.. ”  Coincidence is fate breaking a lock so that you can open a door”

” Dwelling on the past will only change you in the future”.     ” Doing your best at this moment puts you in the best place for the next moment”

Another company has joined the list of companies that I will never use again, Booking.com         What some companies are not realizing is that poor service will actually cost them money.   To make matters worse, the managers at Booking.com   just will not admit their mistakes, and nobody at that particular company will do anything about the problems.    So they will lose out, and if you want good service, then I cannot recommend this company.   No problem when a company makes a mistake (we all do that) but when nobody will do anything about the mistakes, then that shows that a company is not good.

Off to the capital of Mozambique today, Maputo, and a typical photo of a bus queue there.   Situated just 120 km north of the South African border, and on the Indian Ocean, this ugly, neglected city is home for about 1.7 million people.    Originally ruled by the Portuguese, it became independent in 1975, although Portuguese is still the main language in this part of Mozambique.    Until 1992 the country had a long civil war,  with an estimated 1 million people killed due to the war and famine between 1977 and 1992.    Mozambique has a high fertility rate, with around 5.3 children born per woman.  Transport in Mozambique is often a problem, with irregular and unreliable buses, so the queues seen in the photo today are very typical.

WORDPRESS-Maputo

http://www.qualitysparesort.com                                                                                                                                                      http://www.qualityresortnorefjell.com

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.

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New Zealand, Lake Hawea – Not the Quality Spa Resort Hotel, Norefjell.

Thought for the day…..” Life begins at the end of your comfort zone”           ” Every day may not be good, but there is something good in every day”

CUSTOMER SERVICE .  Two very different experiences recently.  The first company failed to deliver an item which I had ordered, but when I sent an email to them to ask what had happened, I received a very open and honest email from the person responsible, in which she said that it was Friday afternoon and that she forgot.  No excuses, no trying to avoid the problem, but she admitted that it was her mistake, and only her mistake, and that she was truly sorry for what had gone wrong.   We all make mistakes, and honesty is usually a good policy.   Compare this to Booking.com    the online hotel reservation service.    After several problems, I emailed them, but Booking.com will not admit their mistakes.   Booking.com sends out several standard emails, and even after these, will not admit their faults.   So guess which company I will use again, and guess which company I will never use again???  Not the first time that I have had problems with Booking.com      and after my experiences with them recently, then no way will I use them again.

Today’s photo shows the beautiful Lake Hawea in New Zealand, on a beautiful summers day.   The lake is up to 392m deep and is about 35m long.   It is 20m higher now than previously, as it was raised to allow for hydro electric power systems.  It lies in a long valley formed by glaciers, similar to the nearby Lake Wanaka.  At the closest point, Lake Wanaka is only 1000m away from Lake Hawea.  Fishing and boating are popular on the lake, and there are several campsites around the lakeshore.  The cafe and restaurant (Sailz) in Hawea village does excellent coffee and food as well!!

LOW-RES-Hawea

http://www.qualitysparesort.com                                  http://www.qualityresortnorefjell.com

ALL PHOTOS ON THIS SITE ARE AVAILABLE FOR PURCHASE.