Thought for the day…”Reach for the stars, even if you have to stand on a cactus”
It is the set of the sails, not the direction of the wind that determines which way we will go.”
The joys of travelling….exciting new places and destinations. But it is not always fun. One of my pet hates (one of many) is that hotels often do not have a list of TV channels. Given that some hotels can have upwards of 100 channels, why can they not put a list in the room to save endless channel surfing trying to find the 5 or 6 interesting channels?? A simple card or print out listing the channels would be so good. And linked to this pet hate are hotel TVs that as soon as start them are at maximum volume, hardly ideal for a hotel when guests are trying to sleep.
Next pet hate……Many hotels are no longer giving the small bottles of shampoo and conditioner or individual soap, preferring to have dispensers on the walls instead. All very well IF the hotel refills them but so often just when you are in the shower you discover that the dispensers are empty.
And staying with hotels and pet hates…..the annoying habit that more and more hotels are only putting in one rubbish bin/trash can in the whole room and bathroom. Saves them a little money, but is hardly good for the guest experience.
Another hate….modern hotels whose managers have decided that THEY know the temperature that guests want the rooms to be at, and have removed individual temperature controls in the rooms….I am seeing this more and more and it is also not good for the guest experience.
Topping the list of pet hates for hotels…..any hotel that has slow internet or has a poor internet signal in the room deserves to go out of business….no excuse for this in the 21st century. Excuses such as “it is the number of guests in the hotel” or “it is the rainy weather” just get me irritated. It is not rocket science to get fast, reliable internet in a hotel, but it seems to be a major problem for some hotels.
The list goes on….to be continued………
Today’s photo is of the lakefront in Pembroke, South Island, New Zealand, on a perfect Summer’s evening. One man and his dog admire the view….
and another photo from the archives…..driving hazards on the roads of Scandinavia….these are a much bigger problem at night when they tend to freeze in the car headlights. A male elk can be over 300 kg, so can cause a lot of damage to a car.
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RESPECT, CONSIDERATION & FAIRNESS
Thought for the day….”Success is more aptitude than attitude”
“Heaven on Earth is a choice that you must make, not a place that you must find.”
As part of my job, I get to travel a lot, and you tend to notice the differences between countries. At Singapore Changi (code SIN, and possibly the best airport in the world) recently the drinking fountains were closed for maintenance. Being Singapore, with its fantastically well run services, the airport managers had thought to provide bottled drinking water at the water fountains so that passengers were not inconvenienced. Travel further up to Norway, which you would expect would also be a well run country and things are the opposite. In the Scandic hotel in Bergen, the orange juice machine was out of order, but nobody had thought to provide juice in jugs next to it. Next hotel (again a Scandic hotel) and the coffee machine was out of order. Just a handwritten sign on the machine saying that it was out of order. Again, nobody had thought to provide a thermos of coffee to make up for the failure. And as part of the ‘improvements’ to standard rooms, they do not now provide tea/coffee facilities in the standard rooms. Gone also are tissues in the rooms, individual shampoo and conditioner and soaps.
And as if that was not enough, the Scandic hotels in Bergen (not cheap, as nothing in Norway is cheap) have decided that they will not put cutlery, cups or serviettes on the tables. It is the same as the airlines, customer service is disappearing. Scandic hotels may be happy to ask high prices in order to stay in their hotels. The prices rise, but the service levels fall. There comes a point when you say that enough is enough. Why pay high prices for less service?? Perhaps they should let Singaporeans run the hotels in Norway??
And to end the day, a photo of the sunset near Alesund on the 18th July 2016….wonderful end to the day..
and another photo from the archives…..happy boys in Albania
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