Thought for the day…” Make your life a mission, not an intermission”.
Customers can forgive a lot, IF they see that a company is trying. Mistakes will be made, that is natural, and customers will generally forgive IF the company is seen to be trying to resolve the problem. But not Posten.no (Norway Post). Not once, but TWICE they have messed up a delivery coming from New Zealand to Oslo. They delivered the letter to the WRONG address, then sent it back to New Zealand for a second time. But the worst thing is that they do not want to try to put matters right. They will not even give out the email address of the customer manager. Try emailing them…..and you will wait a long time for a pathetic reply. Try asking them for compensation, and again you will wait and wait. They really are hopeless. They deserve to go out of business with staff like that working for them. Bad enough that they messed up the delivery the first time, but to do it TWICE and then send the letter back to New Zealand AFTER I had emailed them to advise them of the problem is unforgiveable. Guess who will be avoiding Norway Post in future?? I hope that bankruptcy comes soon.
The photo today is from rural Ethiopia……..not sure what they were looking at……..
and another photo from the archives….autumn in Geilo, Norway
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