Thought for the day….”Success is more aptitude than attitude”
“Heaven on Earth is a choice that you must make, not a place that you must find.”
As part of my job, I get to travel a lot, and you tend to notice the differences between countries. At Singapore Changi (code SIN, and possibly the best airport in the world) recently the drinking fountains were closed for maintenance. Being Singapore, with its fantastically well run services, the airport managers had thought to provide bottled drinking water at the water fountains so that passengers were not inconvenienced. Travel further up to Norway, which you would expect would also be a well run country and things are the opposite. In the Scandic hotel in Bergen, the orange juice machine was out of order, but nobody had thought to provide juice in jugs next to it. Next hotel (again a Scandic hotel) and the coffee machine was out of order. Just a handwritten sign on the machine saying that it was out of order. Again, nobody had thought to provide a thermos of coffee to make up for the failure. And as part of the ‘improvements’ to standard rooms, they do not now provide tea/coffee facilities in the standard rooms. Gone also are tissues in the rooms, individual shampoo and conditioner and soaps.
And as if that was not enough, the Scandic hotels in Bergen (not cheap, as nothing in Norway is cheap) have decided that they will not put cutlery, cups or serviettes on the tables. It is the same as the airlines, customer service is disappearing. Scandic hotels may be happy to ask high prices in order to stay in their hotels. The prices rise, but the service levels fall. There comes a point when you say that enough is enough. Why pay high prices for less service?? Perhaps they should let Singaporeans run the hotels in Norway??
And to end the day, a photo of the sunset near Alesund on the 18th July 2016….wonderful end to the day..
and another photo from the archives…..happy boys in Albania
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