Thought for the day…” Change is inevitable, except from a vending machine’.
“Excellence is to do a common thing in an uncommon way.”
“We live in a moment of history where change is so speeded up that we begin to see the present only when it is disappearing.”
I am still waiting on a reply from KLM/Air France, from their ‘customer service’ section. They just ignore email after email, and do not want to sort things out. The good thing is that they will lose out, as no further bookings will be made with them until they do sort it out. Bad customer service drives customers away, precisely what KLM/Air France are doing. I look forward to reading about them in the bankruptcy courts. I will vote with my money.
A cold day in Helsinki, Finland for the photo today, and photo of the Tallink Silja (an Estonia company) Silja Symphony arriving through the ice. Sea water freezes at between -2 and -4 degrees, depending on how much salt there is in the water. The ship (built in 1991) is 58 377 tons and carries up to 2852 passengers between Stockholm, Sweden and Helsinki, Finland, and has a top speed of about 43 km/h.