Jeritilley A picture is worth a thousand words..

Posts tagged “customerservice

Lufthansa German Airlines group and Economy class travel

Thought for the day…”Success is getting what you want. Happiness is wanting what you get.”

“A certain amount of opposition is a great help to a man. Kites rise against, not with, the wind.”

Too many companies are using coronavirus as an excuse now.   Often it is being used to cover up their own failures but the excuse of coronavirus is being overused.   Joining the bandwagon of companies blaming (conveniently) coronavirus is the Lufthans group (LH) airlines.    Now this is why I am getting angry…..according to Lufthansa, they are no longer giving ECONOMY class passengers tea, coffee or food on flights of less than 150 minutes.  This is to protect “your health and the health of our employees”

https://www.lufthansa.com/ch/en/current-onboard-services#short-haul

BUT if you are travelling Business class then you will still get food and drink.   Now would the managers at Lufthansa like to tell me why Business class passengers are not seen as any risk whereas Economy class passengers are seen as a risk?   Or is the real reason that Lufthansa just wants to save money and is conveniently using coronavirus as an excuse to make further cuts to Economy class services?   I know which answer my money is on.   And also why do Lufthansa no longer service food when other airlines ARE still serving food to economy class passengers?

Companies should stop trying to blame coronavirus for everything.  Be honest with customers, and if you are going to cut out meals and drinks for Economy class passenger then BE HONEST and tell us the real reason….to save money.   Do not try and blame it on coronavirus.  We are not stupid.

And another photo from the archives, Ometepe in Nicaragua at sunset….

All photos on this site are available for purchase

jeritilley@hotmail.com

RESPECT, CONSIDERATION  &  FAIRNESS